📖 View this page in our documentation

For websites with HTTPS or SSL, if you are noticing blank pages or errors that mention SSL connection errors, please verify your SSL certificates are set up correctly.

We also suggest you inspect the Javascript console of your website, because if your website loads javascript, css, or image resources from other domains which themselves have SSL misconfiguration, then that can also cause this error to appear on your site.

You may enter your website domain at https://www.ssllabs.com/ssltest/ to verify your SSL certificate configuration.

Note: Even some domains with Grade A may have warnings listed under the grade (see image below).

Issues may include:

  • Certificate expired (fix by re-issuing)
  • Certificate chain incomplete (fix by adding intermediate certs)
  • Certificate or intermediate signed by SHA-1 (fix by re-issuing and/or updating intermediate certs)
  • Certificate signed by Symantec brands including Verisign, Geotrust, RapidSSL, and Thawte (fix by re-issuing and updating intermediate certs)